FAQ's
Have questions? We are here to answer all of them!
From where can I purchase Tobor Device?
Interested customers can drop us an email at support@tobor.in
How can I find nearby Tobor EV Charger?
You can locate nearby Tobor EV Charger using Tobor Mobile Application.
Are Tobor EV Chargers compatible with all electric vehicles?
Tobor EV Chargers are compatible with all EV’s (2, 3 & 4 Wheelers).
How fast can I charge my EV with Tobor?
It depends on the battery size of the EV and the type of charger you are using. Different variants have different charge time based on their power supply. AC Charger takes more time to charge as compared to DC Chargers.
Do I need a special card or app to use Tobor EV chargers?
Tobor EV Chargers are operated either through Tobor Mobile Application or using Tobor RFID Card.
Does Tobor supports fast charging?
Yes, Tobor do support fast charging for 4 wheelers.
What are different variants of Tobor EV Chargers that are available for sale?
Can Tobor staff help with the installation of devices?
Yes, our team is available to assist you in case of any kind of support required by the user. You can email us at support@tobor.in or call us at +91 9882810053.
Can we install Tobor device on our own?
Tobor comes with a very simple plug and play kind of setup, incase of any support is required, our support team is always available to help you out from 10 AM – 5 PM IST. Incase of extra wiring and proper cabling is required, our service engineer will visit for installation of Tobor device.
How much does one EV charging session cost?
The price for a single EV charging session is approximately between 120-180 INR per hour for a 7.2 kW EV charger.
How do I initiate a charging session at Tobor EV Charging Stations using Tobor Mobile App?
Can I monitor the progress of my charging session through the Tobor Mobile App?
Yes, real time charging status is being displayed on Tobor Mobile Application after the charging is being initiated.
Can I redeem money from Tobor Wallet?
No, you cannot redeem money from Tobor Wallet. Money in Tobor Wallet can only be used to charge at Tobor EV Charging Stations.